How can we help?

Answers to the most common questions about uploading, distribution, royalties, and your account.

Getting Started

Create your account and start your first release

Do I need to pay anything to join YourLabel?

No — signing up and distributing your music is completely free, forever. There's no subscription and no upload fees.

What do I need to sign up?

Just an email address and a password. There's no separate artist name field — you'll add your artist details when you create your first release.

How do I verify my account?

Go to Settings, fill in your name, country, and phone number, and upload a photo of a government-issued ID. Submit for review — you'll get an email once it's approved, or if we need more information.

Uploading & Distribution

Preparing your release and getting it on stores

What audio formats do you accept?

WAV, FLAC, AAC, or OGG. MP3 files aren't accepted — please upload from a higher-quality master.

What are the cover artwork requirements?

A square image (equal width and height), at least 1000×1000px, in JPG or PNG.

How long does moderation take, and when does my release go live?

Moderation is usually done within a few hours, though it can take up to 48 hours during busier periods. Once approved, we submit your release to your selected stores within 48 hours — from there, each store publishes on its own schedule, which is outside our control. On average, the full process from upload to being live everywhere takes up to about 14 days.

Can I edit a release after submitting it?

While it is in review, no — the release is locked until a moderator decides. Once it is live you can request changes to the title, cover, copyright, artists and track details, and a moderator approves them before they go out. To remove a release from stores, use the takedown button on the release itself; one takedown request can be made per release.

Royalties & Payouts

Earnings, withdrawals, and royalty reports

What percentage of royalties do I keep?

You get a flat 85% of net revenue on every release, with no tiers and no thresholds. YourLabel keeps 15%. The exact definition of net revenue is in Section 5 of the Distribution Agreement.

How do I withdraw my earnings?

Request a payout from the Earnings page in your dashboard once your balance covers the minimum. Payouts go out by PayPal or bank transfer (IBAN/SWIFT) — set your details in Settings.

Why can't I request a payout?

Withdrawals require a verified account. If you haven't submitted verification yet, head to Settings and complete it.

Where can I see detailed royalty reports?

Under Reports in your dashboard — we publish a report with the period and amount whenever new figures are available. Streaming data from stores typically arrives with a delay of a couple of months, which is standard across the industry.

Verification & Account

Identity checks and keeping your account secure

Why do I need to verify my identity?

Verification confirms who you are before we send you money. It is required to withdraw earnings, and it raises your daily upload limit.

What documents can I upload?

A photo of a government-issued ID — passport, driver's license, or similar — in JPG, PNG, or PDF.

My verification was rejected — what now?

You'll get an email with the reason. Fix the issue in Settings and submit again — there's no limit on how many times you can resubmit.

How do I change my email or password?

Both are available in Settings. Changing your email requires confirming a code sent to the new address; changing your password requires entering your current one.

Artist Support Program

How we help promote your music

What is the Artist Support Program?

A program built specifically for labels and artists to help promote their music and get discovered faster. Every release participates automatically — there's nothing to sign up for.

Smart Links

One link to every store

What is a Smart Link?

A single shareable page that links out to your release on every store it's live on — ideal for social media bios and marketing.

How do I create one?

Go to Smart Links in your dashboard, pick an approved or live release, choose a custom URL, and select which platforms to include.

Can I see how many people clicked my link?

Yes — the Analytics section of your dashboard shows clicks by day and by platform for every Smart Link.

Can I edit a Smart Link after publishing it?

Yes, at any time — update the platforms, links, or artwork from the Smart Links page.

Content & Copyright

Rights, originality, and reporting infringement

Do I keep the rights to my music?

Always — you retain 100% ownership of your masters. We never claim any rights to your work.

What content isn't allowed?

Covers, unlicensed samples, borrowed lyrics or vocals, and anything you don't hold the rights to. Every submission requires confirming the composition is fully your own.

Are stream or engagement boosting services allowed?

No. Every release requires confirming you won't use boosting services before it can be submitted, and violations can result in account restrictions.

What happens if someone files a copyright claim against my release?

One claim is enough. Whether it comes from a store, a rights holder, a collecting society or an automated system such as YouTube Content ID or Meta Rights Manager, we suspend the account and hold your whole balance — not just the earnings of that release. You then have 10 business days to contest it by writing to [email protected] with your evidence: the licence, split sheet, sample clearance or authorisation you rely on. Contest successfully and everything is restored and released. Miss the deadline or fail to prove your rights, and the account is closed and all your releases come down. All correspondence goes through [email protected].

Troubleshooting

Common issues and how to reach us

My release was rejected — why?

Check the rejection reason on your Releases page — our moderators always leave a note explaining the issue. Fix it and resubmit.

The form will not let me save a track — what am I missing?

Check Composers and Lyricists: every name must be a full name with a first name and a surname, not a stage alias. Track language is required for every track, including instrumentals, and lyricists are required unless the track is instrumental.

My upload keeps failing — what should I check?

Make sure your cover is square and at least 1000×1000px, and your audio file is WAV, FLAC, AAC, or OGG (not MP3).

How do I contact support?

Open a support ticket from the Support page in your dashboard — our team typically replies within a day or two.

Still need help?

Our support team is here for you — open a ticket from your dashboard and we'll get back to you within a day or two.

Contact support